Shipping & Returns
🚚 Shipping Policy
- We use UPS or FedEx for all shipments.
- Shipping options include Basic Ground (5–8 business days), Second Day Air, or Next Day Air.
- After placing an order, you will receive an email confirmation from pacificrugs.com.
- Once your order is shipped, tracking details will be sent to your email.
- You can track your package via the UPS or FedEx website using the provided confirmation number.
Customers in Alaska, Hawaii, US territories, and international destinations are responsible for any applicable duties, taxes, and customs fees.
Returns
We accept returns within 15 days of the delivery date. To be eligible, items must be in their original, unused condition with the security seal intact. Rugs that show signs of use, staining, or damage may be denied for return at our discretion.
Return Requirements
- The rug's security seal must remain unbroken — returns with removed seals will not be accepted
- Items must be returned in original or equivalent packaging
- Return shipping costs are the responsibility of the customer
- International returns must also cover duties and customs fees
How to Initiate a Return
Before shipping any item back, you must obtain a Return Authorization Number from us. Returns received without prior authorization will be refused.
To request a Return Authorization Number, email us at info@pacificrugs.com with your order number and reason for return.
Questions about your order? Contact us at info@pacificrugs.com or call 404 605 0422. We are available Monday–Friday, 10:00 AM–6:00 PM.