• Rugs must be returned within 15 days from the date of delivery.
• All rugs are inspected upon return for staining, damage, or signs of use. Exchanges may be denied if damage is found.
• No credit will be issued if the rug’s security seal has been removed.
• Items must be returned in their original or equivalent packaging.
• Customers are responsible for all return shipping costs.
• International customers (including AK, HI, PR, USVI, NWT, and Nunavut) are responsible for duties and customs fees.
• Please email info@pacificrugs.com to obtain a Return Authorization Number (RA#) before sending items back. Returns without an RA# will not be accepted.

Use the original packaging or equivalent and secure the shipment properly with tape. Return shipping costs are the client's responsibility.

🚚 We use UPS or FedEx for all shipments.

• Shipping options include: Basic Ground (5–8 business days), Second Day Air, or Next Day Air.
• After placing an order, you will receive an email confirmation from pacificrugs.com.
• Once your order is shipped, tracking details will be sent to your email.
• You can track your package via the UPS or FedEx website using the provided confirmation number.

Oriental rugs are a lifetime investment when properly maintained. Some tips:

• Regular Vacuuming: At least once a week with a rotating brush.
• Professional Cleaning: Once or twice a year for deep cleaning.
• Hand-Woven Rugs: Preferably cleaned professionally.
• Machine-Woven Rugs: Durable, avoid harsh chemicals.
• Antique Rugs: Require special care; use professionals.

Stains: Wine (vinegar + water), Coffee (soap + baking soda), Ink (milk, then soap + water).

Sisal, Seagrass & Natural Flooring: Use high-suction vacuuming, clean spills immediately, and use dry-cleaning powder (e.g., HOST system). Rotate rugs periodically, protect from direct sunlight, and use a rug pad in heavy traffic areas.

Yes! Our expert team provides:

• Color restoration, patching, re-knotting, fringe repair.
• Treatment for moth, water, or pet damage.
• Re-dyeing with natural dyes for antique rugs.
• Foundation repair to strengthen structure.

Tip: Early intervention = better preservation.

Yes, Pacific Rugs offers a Rug Rental Program for events such as movies, weddings, or corporate occasions.

• Wide range of styles, sizes, and designs.
• Expert team assists in selection.
• Add elegance and style to any event.
• Seamless, stress-free rental experience.

Email us at info@pacificrugs.com to learn more.

Join Our Exclusive Trade Program – Become a valued member of our extended family. Our trade program is designed to support your business with personalized service and exceptional perks tailored to your needs.

• Thousands of products in stock and ready to ship.
• No minimum order requirements.
• Exclusive trade-only pricing and discounts.
• Dedicated one-on-one account support.

Trade Partner Essentials:

• Seamless, best-in-class digital experience.
• Wide range of custom size & color options.
• Contract-grade assortment & tailored commercial services.
• Fully customizable rug solutions.

👉 Learn more about our Trade Program here