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Return Policy


Pacific Rugs will accept the exchange / Return of rugs purchased from us subject to the following provisions:

  • Rugs must be returned in 15 days from the date of delivery
  • All rugs will be inspected upon exchange for signs of staining, damage, or other use-related conditions. Pacific Rugs reserves the right to deny the exchange of damaged or stained rugs.
  • Exchange/ Return Credit will not be issued if Seal is removed from the rug.
  • Merchandise must be returned in its original packaging or equivalent. Clients are responsible for return shipping costs.
  • International customers (including Alaska, Hawaii, Puerto Rico, the US Virgin Island and NWT, Nunavut) are responsible for all applicable duty and custom fees for shipping and return costs.

Please email ( to get RA# (Return authorize number) before you ship any items back to us. (No credit will be issue without RA number) We will give you specific instructions about how to return your items. Please note that clients are responsible for return shipping Cost. Please be sure to completely wrap your returns in the original packaging or equivalent and use proper tape to secure the package.

Shipping Policy: uses UPS or FedEx as its primary source of transport. customers may choose from Basic Ground shipping (5-8 business days), Second Day Air, or Next Day Air shipments.

After you have placed your order, you will receive a confirmation email from Once your order has been shipped, you will receive the Tracking information via email you may use that information to login at the UPS or FedEx website to track your shipment by confirmation number.